General Business Manager

The General Business Manager at TAMBASONS BUSINESS COMPLEX is a highly dynamic one, requiring strong leadership and oversight across various sectors of the business. Below are some key responsibilities and qualifications that are included in the Terms of Reference (TOR) for the Position 

Location: DUPORT ROAD, PAYNESVILLE, MONTSERRADO COUNTY, LIBERIA
Reporting to: EXECUTIVE DIRECTOR/MANAGING DIRECTOR
Employment type: ANNUAL CONTRACT
Reposted: October 1st, 2025
Deadline: October 31st, 2025

Core Responsibilities:
1. Operational Management of Facilities:

• Oversee daily operations and ensure smooth functioning of Event Halls, Guest Houses, Retail Stores, Restaurant, and Bar.
• Develop and implement operational procedures to streamline processes and maximize efficiency.
• Ensure high standards of cleanliness, safety, and maintenance across all facilities.

2. Staff Supervision and Training:

• Manage, supervise, and lead a diverse team across multiple departments.
• Conduct regular training and capacity-building programs to improve staff performance and service delivery.
• Schedule shifts, monitor performance, and address any staffing issues promptly.

3. Customer Service and Guest Relations:

• Ensure exceptional customer service at all touchpoints (event halls, guest houses, restaurant, and bar).
• Address customer complaints, feedback, and resolve issues promptly and professionally.
• Develop customer satisfaction strategies to enhance guest experience.

4. Financial Management:

• Oversee budgeting, financial planning, and expenditure monitoring for all areas under management.
• Ensure profitability by managing costs, setting sales targets, and monitoring performance against KPIs (Key Performance Indicators).
• Prepare regular financial reports for senior management.

5. Marketing and Promotions:

• Develop and execute marketing strategies for the promotion of event halls, guest houses, stores, restaurants, and bars.
• Collaborate with the marketing team to create advertisements, special offers, and promotional events.
• Build relationships with local businesses, event planners, and other stakeholders to increase bookings.

6. Compliance and Quality Control:

• Ensure all operations comply with relevant local laws and regulations (e.g., health & safety, licensing, etc.).
• Maintain high standards of quality control for services and product offerings across all business areas

7. Strategic Planning:

• Contribute to the long-term business strategy by providing insights from daily operations and market trends.
• Identify opportunities for growth, cost-reduction, and efficiency improvements.

8. Inventory and Supply Chain Management:

• Oversee inventory levels in the retail stores, restaurant, and bar, ensuring stock levels meet demand without overstocking.
• Manage vendor relationships and ensure timely deliveries of supplies.

9. Event Planning and Coordination:

• Oversee the booking and coordination of events in the event halls, ensuring that logistics, guest services, and facilities meet client expectations.
• Manage the setup and breakdown of events, ensuring smooth transitions between bookings.

10. Reporting and Communication:

• Provide regular updates to senior management on operational status, challenges, and business performance.
• Foster open communication between departments to ensure cohesive operation.

Qualifications and Requirements:

• A Bachelor's degree in Business Administration, Management, Hospitality, or a related field.
• degree (e.g., MBA) is a plus.
• At least 4-5 years of progressive experience in business management, hospitality management, or a related field.
• Proven experience managing diverse teams and coordinating operations across multiple facilities (e.g., hotels, event centers, retail, F&B/food and beverage).
• Strong leadership and people management skills.
• Exceptional communication and interpersonal skills.
• Ability to make strategic decisions and manage complex business operations.
• Proficiency in Microsoft Office and other relevant business software.
• Strong understanding of budgeting, financial reporting, and cost management.
• Problem-solving and conflict-resolution skills.
• Highly organized, proactive, and results-driven.
• Strong multitasking abilities and an attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Strong ethical standards and commitment to maintaining a positive corporate culture.

Key Performance Indicators (KPIs):
1. Operational Efficiency: Measured by the successful execution of daily operations and minimal downtime.
2. Customer Satisfaction: Feedback scores from guests and clients, repeat business rates.
3. Revenue and Profitability: Achieving sales targets for event halls, guest houses, restaurant, and bar.
4. Staff Retention and Productivity: Employee satisfaction and performance evaluations.
5. Cost Management: Monitoring of operational costs within budgetary constraints.

How to apply 

To apply, interested applicants meeting the above criteria should submit the following in a single complete application package email: tbghiringgm@gmail.com.and, and Cc: tambasonacademy@gmail.com
• Complete Cover Letter
• Current CV/Resume (2 pages or less) and academic records.
• Scanned copy of a valid National Identification Card / Passport
Only shortlisted applicants will be contacted and invited to sit for an interview.

The complete application package should be sent to the email: tbghiringgm@gmail.com on or before Friday, October 31, 2025. 

Address your application to: 

Management of TAMBASONS GROUP INC

DUPORT ROAD, MENTAL HOME JUNCTION

MONROVIA, LIBERIA. 

For more information, please call +231 776-389-595 / 555-743-610 between 9AM and 5PM on weekdays. 

The General Business Manager will play a pivotal role in ensuring the overall success of TAMBASONS BUSINESS COMPLEX, overseeing its key areas with efficiency, professionalism, and a focus on quality service delivery. This individual will be instrumental in driving business growth, fostering positive relationships with customers, and maintaining a well-run operation.

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