Desktop Support Officer
Disclaimer!!
The information provided here by "Reliable Opportunities Hub" is for general informational purposes only. While we strive to connect Liberians to verified opportunities, we are not an official representative, affiliate, or partner of the listed institution unless explicitly mentioned. All applications are subject to the terms of the respective provider.
The information provided here by "Reliable Opportunities Hub" is for general informational purposes only. While we strive to connect Liberians to verified opportunities, we are not an official representative, affiliate, or partner of the listed institution unless explicitly mentioned. All applications are subject to the terms of the respective provider.
Operating from the Head Office in Sinkor, the Desktop Support Officer will serve as the primary line of technical defense, working collaboratively with the wider IT team to operate, maintain, monitor, and support all desktop hardware, operating systems, and core banking applications. If you are an analytical problem-solver who thrives in high-stakes environments and loves tackling technical challenges, this banking IT career path is for you.
Position & Timeline Overview
- Job Title: Desktop Support Officer
- Hiring Institution: Access Bank Liberia (ABL)
- Department: Information Technology (IT)
- Duty Station: Head Office, 20th Street, Sinkor, Monrovia, Liberia
- Employment Type: Full-Time
Key Responsibilities & Technical Duties
1. Hardware, Software & OS Maintenance
1. Hardware, Software & OS Maintenance
- Deployment & Setup: Plan, schedule, and execute the installation of new desktop PCs and laptops, integrating approved hardware components and proprietary software configurations.
- System Testing: Evaluate and test new hardware components, corporate office applications, and patch updates before wide-scale deployment.
- Network Integrity: Keep all computers on the network highly secure by maintaining up-to-date antivirus definitions and critical Windows updates.
2. Network Support & Core Banking Operations
- First-Line Support: Act as the direct first line of assistance for all IT-related incidents, operating system glitches, and application bugs reported across the ABL network.
- Core Banking Systems: Assist the IT infrastructure team in managing the daily Close of Day (COD) sequences within the bank's core banking software (myMBS).
- Basic LAN Support: Assist in setting up basic Local Area Network (LAN) architecture and executing Ethernet cable repairs and structural maintenance.
3. Stakeholder Relations & Ticket Management
- Client Orientation: Promptly respond to logged IT incidents from bank staff, minimizing system downtime and resolving internal user complaints with high professionalism.
- Branch Coordination: Build and maintain smooth, productive working relationships with various bank branch teams to ensure organization-wide operational continuity.
Qualifications & Requirements
Education & Certifications
Academic Background: Professional training and technical certificates in IT-related courses, network administration, or computer science from a recognized training body.
Education & Certifications
Academic Background: Professional training and technical certificates in IT-related courses, network administration, or computer science from a recognized training body.
Experience & Core Competencies
- Years of Experience: Minimum of one (1) year of hands-on experience in desktop support, IT troubleshooting, or network maintenance.
- Core Deliverables: Proven ability to manage deadlines and ensure absolute accuracy of work while complying with strict banking security formalities.
- Results-Driven Profile: A proactive balance of analytical troubleshooting and swift execution, setting high performance standards for oneself.
- Team Synergy: Collaborative mindset, willing to work effectively across diverse teams regardless of nationality or gender.
- Language: Complete fluency in English.
How to Apply
Interested and qualified individuals who meet the specified criteria must submit their applications digitally via email.
To apply, compile your application package, including:
Interested and qualified individuals who meet the specified criteria must submit their applications digitally via email.
To apply, compile your application package, including:
- A Comprehensive Cover Letter
- An Updated Curriculum Vitae (CV)
- Testimonies / Copies of all relevant IT certificates and documents
Note: Because the deadline is June 4, 2026, and banking IT workflows move rapidly, the HR department will prioritize complete packages that display verified IT credentials. Ensure all your certificate scans are clearly legible.
Reliable Opportunities Hub Pro Tip for Applicants:
Reliable Opportunities Hub Pro Tip for Applicants:
Because Access Bank explicitly mentions the close of day in the core banking application (myMBS) and basic LAN/Ethernet cable maintenance, standard computer literacy claims won't set you apart. The IT manager wants a candidate who understands the urgency of a banking environment. When polishing your application materials, frame your past experience using active infrastructure language. Highlight your specific troubleshooting skills: "Experienced in handling first-line helpdesk tickets under tight timelines, managing software deployment cycles, and maintaining basic LAN environments, including Ethernet cable mapping. Quick to learn proprietary core software workflows to ensure zero system downtime during critical corporate daily close procedures." This instantly shows the screening team you are ready to keep their branches operational with minimal hand-holding!
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